Концепция совместного производства публичных услуг: вопросы интерпретации и эволюции
Научная статья
Для цитирования
Большакова Ю. М. Концепция совместного производства публичных услуг: вопросы интерпретации и эволюции // Власть. 2021. Том 29. № 5. С. 72-78. DOI: https://doi.org/10.31171/vlast.v29i5.8536
Аннотация
В работе раскрывается сущность концепции совместного производства публичных услуг. Автор показывает, что содержание понятия «совместное производство» публичных услуг менялось синхронно с эволюцией публичного управления, приобретая особое звучание в рамках соответствующей парадигмы, и делает вывод, что новое звучание концепция совместного производства приобретает в рамках парадигмы new public governance, в рамках которой можно говорить о реальном участии граждан в производстве публичных услуг. В то же время остается серьезная проблема деформализации такого участия.
Ключевые слова:
публичное управление; публичная услуга; парадигма публичного управления; концепция совместного производства публичных услуг; удовлетворенность качеством публичных услуг
Литература
Alford J. 2002. Why Do Public Sector Clients Co-produce? Towards a Contingency Theory. – Administration & Society. Vol. 34. Is. 1. P. 32-56.
Alford J. 2009. Engaging Public Sector Clients: From Service-delivery to Co-production. Basingstoke: Palgrave Macmillan. 272 р.
Alford J. 2014. The Multiple Facets of Co-production: Building on the Work of Elinor Ostrom. – Public Management Review. Vol. 16. Is. 3. P. 299-316.
Arnstein S.A. 1969. A Ladder of Citizen Participation? – Journal of the American Institute of Planners. Vol. 35. Is. 2. P. 216-224.
Aschhoff N., Vogel R. 2018. Value Conflicts in Co-production: Governing Public Values in Multi-actor Settings. – International Journal of Public Sector Management. Vol. 31. Is. 2. P. 775-793.
Benington J., Hartley J. 2001. Pilots, Paradigms and Paradoxes: Changes in Public Sector Governance and Management in the UK. – International Research Symposium on Public Sector Management. Barcelona.
Bovaird T. 2005. Public Governance: Balancing Stakeholder Power in a Network Society. – International Review of Administrative Sciences. Vol. 71. Is. 2. P. 217-228.
Bovaird T. 2007. Beyond Engagement and Participation: User and Community Coproduction of Public Services. – Public Administration Review. Vol. 67. Is. 5. P. 846-860.
Bovaird T., Loeffler E. 2012. From Engagement to Co-production: The Contribution of Users and Communities to Outcomes and Public Value. – Voluntas: International Journal of Voluntary and Nonprofit Organizations. Vol. 23. No. 4. P. 1119-1138.
Boyle D., Coote A., Sherwood C., Slay J. 2010. Right Here, Right Now: Taking Coproduction into the Mainstream. London: National Endowment for Science, Technology and the Art. 24 р.
Brudney J., England R. 1983. Toward a Definition of the Coproduction Concept. – Public Administration Review. Vol. 43. Is. 1. P. 59-65.
Co-Production and Co-Creation: Engaging Citizens in Public Services (ed. by T. Brandsen, T. Steen, B. Verschuere). 2018. N.Y.: Routledge. 308 p.
Denhardt J.V., Denhardt R.B. 2015. The New Public Service Revisited. – Public Administration Review. Vol. 75. Is. 5. P. 664-672.
Fledderus J., Brandsen T., Honingh M.E. 2015. User Co-production of Public Service Delivery: An Uncertainty Approach. – Public Policy and Administration. P. 1-20.
Hartley J. 2005. Innovation in Governance and Public Services: Past and Present. – Public Money and Management. Vol. 25. Is. 1. P. 27-34.
Meijer A. 2016. Coproduction as a Structural Transformation of the Public Sector. – International Journal of Public Sector Management. Vol. 29. Is. 6. P. 596-611.
Nam T. 2012. Suggesting Frameworks of Citizen-sourcing via Government 2.0. – Government Information Quarterly. Vol. 29. P. 12-20.
Norman R. 1991. Service Management-strategy and Leadership in Service Business. 2nd ed. Chichester: John Wiley & Sons. 202 p.
Osborne S.P., Radnor Z., Strokosch K. 2016. Co-production and the Co-creation of Value in Public Service: a Suitable Case for Treatment? – Public Management Review. Vol. 18. Is. 5. P. 639-653.
Ostrom E. 1996. Crossing the Great Divide: Coproduction, Synergy, and Development. – World Development. Vol. 24. Is. 6. P. 1073-1087.
Parks R.B., Baker P.C., Kiser L., Oakerson R., Ostrom E., Ostrom V., Percy S., Vandivort M.B., Whitaker G.P., Wilson R. 1981. Consumers as Co-producers of Public Services: Some Economic and Institutional Considerations. – Policy Studies Journal. Vol. 9. Is. 7. P. 1001-1011.
Pollitt C., Bouckaert G., Löffler E. 2006. Making Quality Sustainable: Co-design, Co-decide, Co-produce, Co-evaluate. – Report by the Scientific Rapporteurs of the 4th Quality Conference. Ministry of Finance, Finland.
Sorrentino M., De Marco M., Rossignoli C. 2016. Health Care Co-production: Co-creation of Value in Flexible Boundary Spheres. – Exploring Services Science (ed. by T. Borangiu, M. Dragoicea, H. Nóvoa). 7th International Conference. Bucharest, Romania: Springer. P. 649-659.
Verschuere B., Brandsen T., Pestoff V. 2012. Co-production: The State of the Art in Research and the Future Agenda. – Voluntas: International Journal of Voluntary and Nonprofit Organizations. Vol. 23. No. 4. P. 1083-1101.
Voorberg W., Bekkers V., Timeus K., Tonurist P., Tummers L. 2017. Changing Public Service Delivery: Learning in Co-creation. – Policy and Society. Vol. 36. Is. 2. P. 178-194.
Weber M. 1968. Economy and Society: An Outline of Interpretative Sociology. N.Y.: Bedminster Press.
Alford J. 2009. Engaging Public Sector Clients: From Service-delivery to Co-production. Basingstoke: Palgrave Macmillan. 272 р.
Alford J. 2014. The Multiple Facets of Co-production: Building on the Work of Elinor Ostrom. – Public Management Review. Vol. 16. Is. 3. P. 299-316.
Arnstein S.A. 1969. A Ladder of Citizen Participation? – Journal of the American Institute of Planners. Vol. 35. Is. 2. P. 216-224.
Aschhoff N., Vogel R. 2018. Value Conflicts in Co-production: Governing Public Values in Multi-actor Settings. – International Journal of Public Sector Management. Vol. 31. Is. 2. P. 775-793.
Benington J., Hartley J. 2001. Pilots, Paradigms and Paradoxes: Changes in Public Sector Governance and Management in the UK. – International Research Symposium on Public Sector Management. Barcelona.
Bovaird T. 2005. Public Governance: Balancing Stakeholder Power in a Network Society. – International Review of Administrative Sciences. Vol. 71. Is. 2. P. 217-228.
Bovaird T. 2007. Beyond Engagement and Participation: User and Community Coproduction of Public Services. – Public Administration Review. Vol. 67. Is. 5. P. 846-860.
Bovaird T., Loeffler E. 2012. From Engagement to Co-production: The Contribution of Users and Communities to Outcomes and Public Value. – Voluntas: International Journal of Voluntary and Nonprofit Organizations. Vol. 23. No. 4. P. 1119-1138.
Boyle D., Coote A., Sherwood C., Slay J. 2010. Right Here, Right Now: Taking Coproduction into the Mainstream. London: National Endowment for Science, Technology and the Art. 24 р.
Brudney J., England R. 1983. Toward a Definition of the Coproduction Concept. – Public Administration Review. Vol. 43. Is. 1. P. 59-65.
Co-Production and Co-Creation: Engaging Citizens in Public Services (ed. by T. Brandsen, T. Steen, B. Verschuere). 2018. N.Y.: Routledge. 308 p.
Denhardt J.V., Denhardt R.B. 2015. The New Public Service Revisited. – Public Administration Review. Vol. 75. Is. 5. P. 664-672.
Fledderus J., Brandsen T., Honingh M.E. 2015. User Co-production of Public Service Delivery: An Uncertainty Approach. – Public Policy and Administration. P. 1-20.
Hartley J. 2005. Innovation in Governance and Public Services: Past and Present. – Public Money and Management. Vol. 25. Is. 1. P. 27-34.
Meijer A. 2016. Coproduction as a Structural Transformation of the Public Sector. – International Journal of Public Sector Management. Vol. 29. Is. 6. P. 596-611.
Nam T. 2012. Suggesting Frameworks of Citizen-sourcing via Government 2.0. – Government Information Quarterly. Vol. 29. P. 12-20.
Norman R. 1991. Service Management-strategy and Leadership in Service Business. 2nd ed. Chichester: John Wiley & Sons. 202 p.
Osborne S.P., Radnor Z., Strokosch K. 2016. Co-production and the Co-creation of Value in Public Service: a Suitable Case for Treatment? – Public Management Review. Vol. 18. Is. 5. P. 639-653.
Ostrom E. 1996. Crossing the Great Divide: Coproduction, Synergy, and Development. – World Development. Vol. 24. Is. 6. P. 1073-1087.
Parks R.B., Baker P.C., Kiser L., Oakerson R., Ostrom E., Ostrom V., Percy S., Vandivort M.B., Whitaker G.P., Wilson R. 1981. Consumers as Co-producers of Public Services: Some Economic and Institutional Considerations. – Policy Studies Journal. Vol. 9. Is. 7. P. 1001-1011.
Pollitt C., Bouckaert G., Löffler E. 2006. Making Quality Sustainable: Co-design, Co-decide, Co-produce, Co-evaluate. – Report by the Scientific Rapporteurs of the 4th Quality Conference. Ministry of Finance, Finland.
Sorrentino M., De Marco M., Rossignoli C. 2016. Health Care Co-production: Co-creation of Value in Flexible Boundary Spheres. – Exploring Services Science (ed. by T. Borangiu, M. Dragoicea, H. Nóvoa). 7th International Conference. Bucharest, Romania: Springer. P. 649-659.
Verschuere B., Brandsen T., Pestoff V. 2012. Co-production: The State of the Art in Research and the Future Agenda. – Voluntas: International Journal of Voluntary and Nonprofit Organizations. Vol. 23. No. 4. P. 1083-1101.
Voorberg W., Bekkers V., Timeus K., Tonurist P., Tummers L. 2017. Changing Public Service Delivery: Learning in Co-creation. – Policy and Society. Vol. 36. Is. 2. P. 178-194.
Weber M. 1968. Economy and Society: An Outline of Interpretative Sociology. N.Y.: Bedminster Press.
Статья
Поступила: 23.10.2021
Форматы цитирования
Другие форматы цитирования:
APA
Большакова, Ю. М. (2021). Концепция совместного производства публичных услуг: вопросы интерпретации и эволюции. Власть, 29(5), 72-78. https://doi.org/10.31171/vlast.v29i5.8536
Выпуск
Раздел
ПОЛИТИЧЕСКИЕ ПРОЦЕССЫ И ПРАКТИКИ
Представляя в Редакцию рукопись автор выражает согласие со всеми пунктами настоящего лицензионного договора.
