Establishment of the Institute of Independent Quality Assessment: Issues and Future Development
How to Cite
Doudchenko O.N., Mytil A.V. 2017. Establishment of the Institute of Independent Quality Assessment: Issues and Future Development — Sociologicheskaja nauka i social’naja praktika. Vol. 5. No. 1. P. 70-88. DOI: https://doi.org/10.19181/snsp.2017.5.1.4993
Abstract
This article analyzes the new tool of receiving feedback about the quality of social services — the Independent Quality Assessment. This tool is claimed to be “a form of social control”, one of the demonstration of public participation in social sphere administration. The object of research was social care centers for families and children. A key element of the Independent Quality Assessment is a Public Council of the executive authority, non-governmental organizations, and individual consumers of social services and the expert community should play an active role. Last but not least, an independent assessment concerning their position depends whether it will be an effective social institution, promoting the development of civil society in Russia. Independent Quality Assessment prospects are determined by the state ability and readiness to carry on a dialogue with the individual and collective consumers of social services, and take into account their wishes during the development and correction of social initiatives, of which it is the author. Despite the fact that the full implementation of the Independent Quality Assessment in the social sphere was held in 2015, we may already say that this new tool has been tested in many regions of Russian Federation, including Moscow. Experience of implementation of independent assessment provided information, not only about the need to improve research bases, but also about the institutional traps that can lie in wait of this method of receiving “feedback”. In this article, various issues of Independent Quality Assessment implementation are considered in terms of the likelihood of institutional traps, and options are proposed for actions aimed at minimizing the risk of their rooting in the further practice of evaluation studies.
Keywords:
independent quality assessment, social innovation, “lock-in”, risks, scientific expertise
References
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Zarubina N. N. 2014. Sociokul’turnye i institucional’nye protivorechija: vyzovy dlja innovacionnogo razvitija Rossii [Socio-cultural and institutional contradictions: the challenges for innovative development of Russia]. Sociologicheskaja nauka isocial’naja praktika. № 2. P. 5-22. (In Russ.).
Battistella C., Nonino F. 2014. Open innovation web-based platforms: The impact of different forms of motivation on collaboration // Innovation: Management, Policy & Practice. Vol. 14. No 4. Р. 557-575.
Bund E., Hubrich D-K., Schmitz B., Mildenberger G., Krlev G. 2013. Paving the Way to Measurement - A Blueprint for Social Innovation Metrics. A Short Guide to the Research for Policy Makers (A deliverable of the project: «The theoretical, empirical and policy foundations for building social innovation in Europe» (TEPSIE), European Commission - 7-th Framework Programme). Brussels: European Commission; DG Research.
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Mulgan G., Tuckers S., Ali R., Sanders B. 2007. Social innovation: what it is, why it matters and how it can be accelerate. London: The Basingstoke Press.
Phils J. 2009. Rediscovering Social Innovations. Stanford: Stanford Graduate School of Business.
Shane S. 1992. Why Do Some Societies Invent More Than Others? // Journal of Business Venturing. N 7. P 29-46.
Federal’nyj zakon ot 28.12.2013 № 442-FZ «Ob osnovah social’nogo obsluzhivanija grazhdan v RF» [The Federal law from 28.12.2013 № 442-FZ “About bases of social service of citizens of the Russian Federation”]. Stat’ja 23.1. Nezavisimaja ocenka kachestva okazanija uslug organizacijami social’nogo obsluzhivanija [online]. Konsul’tantPljus. URL: http://www.consultant.ru/law/ hotdocs/30586.html (accessed 16.10.2016). (In Russ.).
Fedotova V. G. 2010. Social’nye innovacii kak osnova processa modernizacii obshhestva [Social innovation as the basis of modernization of society]. Voprosy filosofii. № 10. P. 3—17. (In Russ.).
Golubeva A. A., Sokolova E. V. 2010. Innovacii v obshhestvennom sektore: vvedenie v problem [Innovation in the public sector: introduction to the problem]. VestnikSankt-Peterburgskogo universiteta. Serija 8: Menedzhment. № 4. P. 28—57. (In Russ.).
Ksenofontova H. Z. 2011. Model’ social’nyh innovacii — faktor razvitija potenciala upravlenchesk- ogo personala [Model of social innovation, a factor in the development of potential management staff]. Izvestija Penzenskogogosudarstvennogopedagogicheskogo universiteta im. V. G. Belinskogo. № 24. P. 326—330. (In Russ.).
Krasnopol’skaja 1.1., Mersijanova I. V. 2014. Grazhdanskoe obshhestvo kak sreda proizvodstva i rasprostranenija social’nyh innovacij [Civil society as a medium of production and dissemination of social innovation]. Forsajt. T. 8. № 4. P. 40—53. (In Russ.).
Omonov Zh. K. 2016. Bar’ery razvitija social’nyh innovacij [Barriers to development of social innovation]. Zhurnal jekonomicheskoj teorii. № 2. P. 189—193. (In Russ.).
Polterovich V. M. 2004. Obshhestvo i refoimy. Institucional’nye lovuhki: est’ li vyhod? [Society and re¬form. Institutional traps: is there a way out?]. Obshhestvennyenaukiisovremennost’. № 3. P. 5—16. (In Russ.).
Polterovich V. M. 2006. Iskusstvo reform. Lekcija v ramkah proekta «Publichnye lekcii “Polit.ru”» [The art of reform. Lecture in the framework of the project “Public lectures “Polit.ru””]. 15.06.2006. Stenogramma [online]. Polit.ru URL: http://polit.ru/article/2006/06/26/p olterovich/ (accessed 09.023.2017). (In Russ.).
Popov E. V., Omonov Zh. K., Veretennikova A. Ju. 2015. Mnogoparametricheskaja klassifikacija social’nyh innovacij [Multivariate classification of social innovation]. Vestnik URFU. Serija: Jekonomika i upravlenie. T. 14. № 6. P. 836—867. (In Russ.).
Prikaz Mintruda Rossii № 995 ot 8 dekabrja 2014 g. «Ob utverzhdenii pokazatelej, harakterizujushhih obshhie kriterii ocenki kachestva okazanija uslug organizacijami social’nogo obsluzhivanija» [The order of the Ministry of the Russian Federation No. 995 from 8 December 2014 “On approval of indicators of General criteria for assessing the quality of services by social service organizations”]. [online]. Ministerstvo truda i social’noj zashhity RF. URL: http://www.rosmintrud. ru/docs/mintrud/orders/339 (accessed 16.10.2016). (In Russ.).
Ragozina L. G., Cacura E. A. 2015. Nezavisimaja ocenka kachestva okazanija social’nyh uslug: pervye rezul’taty [Independent quality assessment of social services: first results]. Monitoring obshhestvennogo mnenija: jekonomicheskie isocial’nyeperemeny. Janvar’-fevral’ 2015g. № 1 (125). P. 3—13. (In Russ.).
Savinskaja O. B., Dudchenko O. N., Mytil’ A. V. 2016. Metodicheskij audit nezavisimoj ocenki kachestva v social’noj sfere: vozmozhnosti i ogranichenija [The methodological audit of the independent evaluation of the quality of social services: opportunities and constraints]. Zhurnal issledovanij social’noj politiki. URL: https://isps.hse.ru/data/2016/12/07/1113163268/.TISP_FV_Savinskaya_Dudchenko_ Mytil.pdf (accessed 18.02.2017) (In Russ.).
Zajceva A. S., Shuvalova O. R. 2011. Novye akcenty v razvitii innovacionnoj deja- tel’nosti: innovacii, iniciiruemye pol’zovateljami [New accents in development of inno¬vative activities: innovation, initiated by the user]. Forsajt. T. 5. № 2. P. 16-32. (In Russ.).
Zarubina N. N. 2014. Sociokul’turnye i institucional’nye protivorechija: vyzovy dlja innovacionnogo razvitija Rossii [Socio-cultural and institutional contradictions: the challenges for innovative development of Russia]. Sociologicheskaja nauka isocial’naja praktika. № 2. P. 5-22. (In Russ.).
Battistella C., Nonino F. 2014. Open innovation web-based platforms: The impact of different forms of motivation on collaboration // Innovation: Management, Policy & Practice. Vol. 14. No 4. Р. 557-575.
Bund E., Hubrich D-K., Schmitz B., Mildenberger G., Krlev G. 2013. Paving the Way to Measurement - A Blueprint for Social Innovation Metrics. A Short Guide to the Research for Policy Makers (A deliverable of the project: «The theoretical, empirical and policy foundations for building social innovation in Europe» (TEPSIE), European Commission - 7-th Framework Programme). Brussels: European Commission; DG Research.
Morgan D. 2013. Integrating Qualitative and Quantitative Methods: A Pragmatic Approach. Thousand Oaks, CA: Sage Publications, 288 р.
Mulgan G., Tuckers S., Ali R., Sanders B. 2007. Social innovation: what it is, why it matters and how it can be accelerate. London: The Basingstoke Press.
Phils J. 2009. Rediscovering Social Innovations. Stanford: Stanford Graduate School of Business.
Shane S. 1992. Why Do Some Societies Invent More Than Others? // Journal of Business Venturing. N 7. P 29-46.
Citation Formats
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Harvard
Doudchenko, O. N. and Mytil, A. V. (2017) ’Establishment of the Institute of Independent Quality Assessment: Issues and Future Development’, Sociologicheskaja nauka i social’naja praktika, 5(1), pp. 70-88. doi: https://doi.org/10.19181/snsp.2017.5.1.4993.
Section
RUSSIAN SOCIETY TODAY
Publisher: Federal Center of Theoretical and Applied Sociology of the Russian Academy of Sciences (FCTAS RAS)